Cookies on the Royal Mail
You can find the answers to the most commonly asked queries by clicking on the links below:
Business customers can order Online Mail Supplies from us via our Online Shop platform.
We define a 'business' customer as one who:
If you do not have any of the above, you don't need access to free mail supplies.
The providing of mail supplies is solely in connection with the sending of mail items through Royal Mail by you and in accordance with our General Terms & Conditions. You can view the specific 'Terms & Conditions' for mail supplies which you must accept prior to checkout.
We provide Mail Supplies to those customers that frequently post items through Royal Mail. Before we grant access, we'll need to validate you're a ‘business’ customer as defined in 'Who can apply for Mail Supplies'.
If successful and you have access, you’ll be set up and ready to go. Log in on the Royal Mail Shop and the Online Mail Supplies tab will be made available
Please note, we do not supply general stores items such as boxes and packaging materials to any customers free of charge, but these can be purchased through the Royal Mail Shop. We only provide specific stores items for our account customers where it forms part of our business contract for them to send items which require, for example, identifiable bag labels when they post their items.
If you have been provided with access, occasionally you may not be able to access Mail Supplies via the Royal Mail Shop.
If you're having issues logging on:
If you cannot access have you applied for access?
Which web browser are you using?
Have you recently changed your email address?
Are you using a Desktop, Laptop, Mobile Device (Tablet or Mobile Phone)?
Have you tried deleting the cookies and cache and refreshed the web browser?
Have you used this e-mail address to purchase products from the shop?
Have you accepted Cookies on the Royal Mail website?
Are you using your web browser in Incognito mode?
Do you have an Adblocker on your web browser?
When you log in, does 'My Account' still appear at the top of page instead of 'Hi' and your name'?
The security settings for your Internet browser or device appear to be out of date
Our site no longer supports the security settings within older browser versions or devices.
When an order is placed online for mail supplies, you should receive a confirmation email containing the order amount and your order number. Orders can take 5 working days from the date of order, not including weekends and public holidays.
We do not provide an update status when items have been despatched or an expected delivery date.
If your order contains a combination of 'Mailkit' or 'Consumables' these may arrive on different days.
Consumables are items like and not limited to bag labels, cable ties, thermal labels and Franking items.
In the unlikely event of your order has not been received after seven working days not including weekends and public holiday, please let us know by completing our short online form.
Occasionally, some consumable items may be delivered but your order was perhaps incomplete due to items being out of stock. In these cases, the rest of your order will be despatched when back in stock. We do not provide an update status when items have been despatched or an expected delivery date.
Please refer to our full terms and conditions for the Royal Mail Shop.
Also, here are our terms and conditions specifically for Philatelic customers.
Business Retail terms and conditions and further forms can be found at royalmail.com/retailer
Business Direct business customers terms and conditions can be found at royalmail.com/direct
To sponsor a special handstamp please contact:
21 South Gyle Crescent
Or telephone: 0345 071 2000
To close an account please contact:
21 South Gyle Crescent
Or telephone: 03457 641 641
Or email: firstname.lastname@example.org