Coronavirus Updates

Open and delivering for the country

Royal Mail is a key part of UK’s infrastructure. Throughout the pandemic, and now, we remain open for business. The delivery of parcels and letters is a way of keeping the country together, businesses operating, and helping many people who may not have the option to leave their homes.

Here you'll find all the relevant details about our service. We’ve also added useful links to tools that may help you stay connected while you’re at home, and different ways in which you can stay up to date with Royal Mail, like our service updates page.

Helping customers at home

The UK population has been urged to stay at home with many people finding it difficult to leave their homes due to self-isolation. The Royal Mail app can help you access a number of our services from the comfort of your own home. Download the app today to track items, receive delivery notifications, book a redelivery and much more.

Buying postage from home

Getting your large letters and parcels into the Royal Mail network is easier than ever before. Whether you're a marketplace seller or someone who wants to send something to a loved one, we've made it really easy for you. You can buy postage via the Royal Mail App, online via our Click & Drop tool or as part of a marketplace transaction. Then print your postage at home and drop off your parcel 24/7 into one of our Parcel Postboxes – find your nearest in the “Services near you” section of the Royal Mail App.

Stay safe, stay connected, download the Royal Mail App.

We continue to work hard to collect, process and deliver the UK’s mail in unprecedented times. 

To manage the effects of Coronavirus-related absences and necessary social distancing measures such as reducing the number of people together in shared spaces and vehicles, we have implemented a range of mitigations. These include changing the time guarantee on Special Delivery and opening hours of Customer Service Points at local delivery offices. 

Our delivery operation is a key part of keeping the country moving. So, we have chosen not to avail of the UK Government’s furlough scheme. In fact, we have put even more resources in to keep delivering. This includes additional overtime provision and a very significant investment in protective equipment for our colleagues.

We thank you for your support and patience.