Skip to content
We know that your privacy is very important to you. We make it our business for it to be as important to us.
We aim to be as clear as possible about how and why we use information about you on this website. If your questions are not fully answered by the information below, please contact us. We’ll be happy to help.
Compliance with the Data Protection Act 1998 underlies all of our personal information privacy practices. We also have a set of guiding principles which govern how we use the information that we collect about you on this website. These principles are:
We collect information from you in three ways:
The information we collect through our website will be used within the Royal Mail group of companies. Exactly who sees your information depends on the context in which you provided it and whether or not you have opted in on the registration form. You can change your mind about the opt ins at any time through the Edit your profile page.
Sometimes we'll share your information with carefully selected third parties outside the Royal Mail group. We may do this for the following reasons:
We will only deal with third parties that we trust to act in our customers’ best interests and who treat our customers’ information with the same stringent controls that we apply ourselves.
How long we keep your information collected through our website depends on the context in which you provided it and whether or not you have opted out on the registration form. You can change your mind about the opt-ins at any time through the Edit your profile page.
We aim to give you control over the information we hold about you. You can see the information you have provided to us through the website by accessing the Edit your profile page. You can also use this page to change or delete this information including the consents you have given us through the opt in process.
You can be deleted from this website's databases by accessing the option for ‘My profile’ once you have logged on to the website. Here you can select the option for deregistration where you can cancel your registration with us. This will not delete information held about you on other Royal Mail databases that was not provided through this website, or on third party databases.
Please note, we can only delete information about you that we don’t need to hold for legal reasons. (i.e. the type of information described in the last two bullet points under “How long do we keep your information?”).
You can request details of all the information Royal Mail holds about you, including on this website's databases, by contacting the "Data Protection Act Services Team" at Royal Mail. They will send you an application form which you should complete and return. The charge for this service is £10 for each request. You can contact "the team" by writing to:
Royal Mail Group Ltd, PO Box 341, ALDERSHOT, GU11 1WW
You can of course request at any time that we correct any information we hold about you.
You can allow us to provide you with information about products and services that we, or third parties we have carefully selected, believe will be of interest to you. We will only do this with your consent. You give us your consent by choosing to opt in on your registration form. You can change your mind and remove or add your consent at any time through the Edit your profile page.
Please also note that the opt ins on this website cover all information sent to you, including by email and/or SMS text message.
At the moment we do not personalise the site based on your previous activity. We expect to introduce this feature shortly. However, we do use information collected through the Website Analytic cookie to provide you with information about our products and services we believe will be of interest to you. We only do this with your consent. You give us this consent by choosing to opt in on the registration form.
We know that your privacy is very important to you and that you take the security of your information seriously.
We've implemented technology and security policies, rules and measures to protect the personal information we have under our control, both on and off-line, from improper access, use, alteration, destruction and loss.
Here are some of the ways we protect your information:
We will take all reasonable steps to protect your information, but data can never be guaranteed 100% secure. Please note that we will not be liable for any breach of security unless we have been negligent.
As you would expect of us, we will take all reasonable measures to ensure that the information you provide through our website is held and managed securely. However, there is a lot that you can do to help keep your information safe - not just on our website, but whenever you provide information online.
Here are some simple ways you can improve the security of your information:
Use a strong password
Read our advice on choosing a strong password. This will help you choose a password that will be difficult for other people to guess but easy for you to remember.
Use a secure password hint
Do not make your password hint the same as your password! Your password hint should not give away your password to someone you know well, for example 'my road' or 'my dog's name'.
Keep your password private and secure
Your password is a key to your personal information and online identity. Don't tell anyone your password or write it down. If you are concerned that somebody else knows your password, you can change it on our website by going to the Edit your profile page. We recommend that you change your password from time to time.
Use a secure browser
Modern browsers are more secure than older versions, so always keep your browser up to date. If you browse with Internet Explorer, set Windows to update itself automatically to keep your private data safe.
Want to learn more about online security?
The table below explains the cookies our website uses and what they do.
1. Neither of these options will remove cookies that have already been placed on your computer or prevent them from being read. To delete existing cookies you will need to search your hard drive for the relevant cookie files and delete them. But please note - a deleted cookie will often be replaced the next time you visit the website that put it there.
2. If your browser is set up to reject application session cookies, some applications on our website will not work.
3. Because the Site cookie may contain or refer to some of your personal information we recommend you do not register for our website from a publicly available computer.
|Cookie||When is it placed?||What does it contain?||When and why is it read?|
|Application cookie||When you first visit our website. It is a persistent cookie that is updated continuously during your first and subsequent visits.||All the applications used by you while you are on the website for example, the Royal Mail online shop). It does not contain any information identifying you.||We read the information each time you enter an application on our website. This allows us to personalise the applications for you by serving you with content you are likely to be interested in based on your previous use of our website.|
|Site cookie||When you first visit our website. It is a persistent cookie that is updated continuously during your first and subsequent visits.||Your current session ID and, if you are registered for our website, your user ID (being an ID number linked to your details on our database).||We read the information each time you enter our website. This allows us to calculate the number of unique users of, and visits to, our website.|
|Application session cookies||When you register for or use certain applications, such as Postcode Finder. These cookies are session cookies.||The information varies depending on the application, but the cookies will not contain any information identifying you.||We read the information to make the relevant applications work.|
|Website Analytic cookie||When you first visit our website. It is a persistent cookie that is updated continuously during your first and subsequent visits.||Information about your activities on our website and your user ID (being an ID number linked to your details on our database).||We read the information each time you visit our website so that we can perform website analytics (see above for more). Where we have your consent, we use this information to provide you with information about our products and services we believe will be of interest to you.|
|DoubleClick 'Spotlight' advertising cookie||When you see one of our advertisements or text links on a third-party website.||Information about your activities on our website. It does not contain any information identifying you.||We use pixels, or transparent GIF files placed on pages of our website to enable DoubleClick to recognise the 'Spotlight' advertising cookie on your web browser. This allows us to learn which advertisements bring users to our website.|
|Postcode/Address Finder Cookie||When you register for or use our Postcode/Address Finder application for the first time. It is a persistent cookie that is updated continuously during your first and subsequent visits.||Your current session ID and if you are registered for our website, your user ID (being an ID number linked to your details on our database).||We read the information each time you enter the Postcode/Address Finder application on our website. This allows you to access the Postcode/Address Finder application without having to log in each time you use the application. It also allows us to monitor the number of address or postcode searches that are available to you.|
This website includes links to other sites. We make every effort to provide links to high quality, reputable sites but we're not responsible for their privacy practices or, site content, or the services they offer.
If you call any of the customer service telephone numbers quoted on this website, or use any of our 'Phone me' services, we may record your call. These recordings are used for training and quality control to ensure that we continuously monitor and improve our customer service standards.